On Tuesday morning, State Rep. C.D. Davidsmeyer (100th District) joined Facility Manager Chelsea Speeks, and South Jacksonville Village President Dick Samples for a ribbon cutting of the new Jacksonville DMV facility located at 901 W. Morton Ave., Suite #13.
The “One-Stop-Shop” design is intended to improve the customer experience through reduced wait times and increased efficiency. The renovation also includes updated signage to create a more logical flow and help customers know where to go. The redesign will hopefully save people time and streamline services by offering both vehicle and driver services at a single service counter.
The Jacksonville location is one of the first locations in Central Illinois and one of just a few in Downstate Illinois to get the new concept installed. Driver services and vehicle services employees at “One-Stop-Shop” DMVs are now cross-trained to provide both sets of services.